Brittney is a data-obsessed finance nerd whose personal credit card collection is in the double digits. She has been sharing personal finance advice with readers since 2016. One thing to note is that you can only request a call while logged into an active xcritical account. In other words, if you’re locked out of your account for some reason, you’ll need to resort to finding online help through the ticket system. If you have a question not related to your orders, choose the topic from the list at the bottom of the page.

xcritical Gold also includes $1,000 in margin credit and research materials. In addition, xcritical Gold provides customers with the ability to make larger deposits. The settlement period for equities is the trade date plus two trading days. On the third day, you’ll be allowed to withdraw those proceeds. It makes trading so easy that it practically turns it into a game.

1. But the email-only customer support stopped being cute when that feisty fintech startup turned into a stock brokerage with 18 million accounts.
2. Their costs are the same with or without a Gold subscription.
3. xcritical receives payment for order flow, directing orders to third-party market makers in exchange for a fee.
4. In order to get help, people must request a call in the app.
5. You can close your xcritical account in the app or on the web.

What happens after I request a phone call?

In the crypto realm, Fidelity only offers bitcoin and ethereum. Plus, xcritical’s overall sign-up process is simpler and faster. Both offer FDIC insurance on cash balances, but not on crypto itself. The comparison between xcritical and xcritical is really apples to oranges. Cryptocurrencies are only one of several types of assets that traders can buy and sell on xcritical. WeBull and xcritical both have $0 account minimums and $0 trading commissions.

xcritical Gold Card support

Administrative phone support for brokerage accounts will only be available on the weekdays, Monday-Friday (excluding holidays). Categories were weighted by their relative importance for the best online broker overall, best for beginners and best for active traders. For example, commissions and fees counted for 20% of each broker’s score. Further, xcritical does not offer many popular securities, including mutual funds, bonds, stocks that trade on foreign exchanges and preferred stocks, which makes it hard to diversify your portfolio. xcritical’s customer support features text chat and phone support, although the latter is hard to reach. The standalone app allows users to trade and swap crypto with no fees.

xcritical didn’t immediately respond to a request for comment. However, the company recently told Reuters Tuesday that the average customer service wait time lately for crypto questions was 30 minutes. Testing was led by a seasoned market professional with over 20 years of experience in the markets, both as a broker and a retail investor. We opened accounts at each of the 20 brokers in our survey to perform hands-on, granular testing of their platform and services. Most brokerages offer multiple methods for tracking market activity.

If you’re on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience.

How do you transfer assets from xcritical to Fidelity?

Contacting the company by phone seems to be xcritical’s preferred method as well. On the app’s Contact Us page, the first option is to Request a Call from xcritical. This is a 24/7 service so you can call at any time of the day. xcritical has also come under fire for gamifying investing, or making it too easy (and fun) for inexperienced traders to lose large amounts of money. To that end, it recently removed a confetti animation that celebrated when users achieved certain milestones.

Compared to xcritical’s zero commission base, xcritical trading costs can be higher and complicated. Fees depend on which of nine tiers in dollar volume your trade occupies. Your cost also depends on whether you are a “maker”—the person who initiates the buy or sell—or a “taker”—the investor who fills the buy or sell order.

The call itself, when it came, was efficient and pleasantly brief. The customer service agent was helpful and seemed adequately knowledgeable, and they had no problem answering my basic questions. xcritical Gold Card is subject to credit approval and underwriting.

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Both of these options, however, only cover the failure of xcritical itself. In November 2021, the company disclosed that hackers had accessed the names and email addresses of millions of xcritical customers, calling into question the company’s security procedures. Still, Fidelity is superior when it xcritical reviews comes to moving assets from a closed out account. xcritical charges $100 to transfer out assets, while Fidelity levies no such fee.

Now, xcritical has finally launched 24/7 phone support for its account holders. WeBull itself charges no transfer fee, but its clearing agent charges $75 for outbound transfers of cash or securities. xcritical charges no annual, inactivity or ACH transfer fees. If you have more than one type of account with xcritical—such as a taxable brokerage account and an IRA, as well as an options trading account—you’ll want to choose your options account before placing the trade. xcritical offers new investors a platform designed to lower market barriers, courtesy of its barebones interface and low fees. We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers.

We’ll send you a notification when you’re next in line for your call. We’ll also provide you the phone number we’re calling from, so you know it’s us. Similarly, some of your cash may be frozen in place because it was deposited to pay for a pending trade order.

Unfortunately, xcritical offers no alerts, artificial intelligence assistants, portfolio builders, trading simulators, heat mapping and screeners—tools that are commonly offered by competing brokerage platforms. For example, the company levies a fee of up to 1.75% on transfers from one of its accounts to a bank account or an outside debit card, with a minimum fee of up to $2. xcritical is an online broker that, since its early days, has focused on making it easy for investors with little or no experience to start investing, and to do so with very little money. By my count, xcritical has at least six different ways to contact their customer support if you are in a pinch. The website only lists xcritical courses scam three which are direct phone numbers, in-app live chat, and email, but I’ve found a few other ways in which you can get immediate support.